DISCOUNTS on orders over 4 m2
Facebook Instagram Pinterest

Return Policy

Every order is carefully inspected before shipment. If, however, there is a problem with your order, please contact us as soon as possible after delivery.

We accept returns or claims only in the following situations:

1. Damaged Products
If the tiles were damaged during transport or arrived in an unusable condition.
We recommend inspecting your shipment immediately upon delivery. If the package appears visibly damaged, please take photographs of the damage and contact us without unnecessary delay.

Damaged or incorrectly delivered products must be reported and returned within 7 days of delivery and the discovery of the damage or incorrect delivery.

2. Incorrect Colour or Shape
If, due to our error, you received a different tile colour or shape than the one you ordered.
Please note that our ceramic tiles are handmade. Slight variations in colour, shade, glaze, texture, and surface finish are natural characteristics of handcrafted ceramics and are not considered manufacturing defects or valid reasons for a return.
What Is Not Eligible for Return

We only accept claims for damaged or incorrectly delivered products as described above. Returns due to a change of mind or for any other reason cannot be accepted.

We cannot accept returns or claims based on:
  • natural colour variation between individual tiles,
  • minor differences in glaze or texture,
  • ordering an incorrect quantity of tiles by the customer,
  • change of mind after delivery.

If your order falls under one of the accepted cases above, please contact us by email and include photographs of both the product and the packaging. We will review your claim individually and, if the claim is approved, we will provide a refund or resend the missing or incorrect products where applicable.

Once we receive and inspect the returned product, the purchase price for any approved claim or return will be refunded within 7 days of receiving the returned goods at our address.