{"id":9457,"date":"2026-03-12T21:50:43","date_gmt":"2026-03-12T19:50:43","guid":{"rendered":"https:\/\/www.tileme.sk\/?page_id=9457"},"modified":"2026-06-30T18:42:08","modified_gmt":"2026-06-30T16:42:08","slug":"refund-returns-policy","status":"publish","type":"page","link":"https:\/\/www.tileme.sk\/en\/refund-returns-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9457\" class=\"elementor elementor-9457 elementor-138\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-093dc28 e-flex e-con-boxed e-con e-parent\" data-id=\"093dc28\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1efb859 e-con-full e-flex e-con e-child\" data-id=\"1efb859\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-be5b58d e-flex e-con-boxed e-con e-parent\" data-id=\"be5b58d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c31c738 e-con-full e-flex e-con e-child\" data-id=\"c31c738\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-028b91c e-con-full e-flex e-con e-child\" data-id=\"028b91c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b833934 elementor-widget elementor-widget-text-editor\" data-id=\"b833934\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Every order is carefully inspected before shipment. If, however, there is a problem with your order, please contact us as soon as possible after delivery. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8edaf34 elementor-widget elementor-widget-text-editor\" data-id=\"8edaf34\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We accept returns or claims only in the following situations:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cceaf82 elementor-widget elementor-widget-heading\" data-id=\"cceaf82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">1. Damaged Products<\/span>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f225bfe elementor-widget elementor-widget-text-editor\" data-id=\"f225bfe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tIf the tiles were damaged during transport or arrived in an unusable condition.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b8c1a1 elementor-widget elementor-widget-text-editor\" data-id=\"0b8c1a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tWe recommend inspecting your shipment immediately upon delivery. If the package appears visibly damaged, please take photographs of the damage and contact us without unnecessary delay. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-238c0f8 elementor-widget elementor-widget-text-editor\" data-id=\"238c0f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Damaged or incorrectly delivered products must be reported and returned within 7 days of delivery and the discovery of the damage or incorrect delivery.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0cdb7af elementor-widget elementor-widget-heading\" data-id=\"0cdb7af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">2. Incorrect Colour or Shape<\/span>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa5428d elementor-widget elementor-widget-text-editor\" data-id=\"fa5428d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tIf, due to our error, you received a different tile colour or shape than the one you ordered.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8422d31 elementor-widget elementor-widget-text-editor\" data-id=\"8422d31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tPlease note that our ceramic tiles are handmade. Slight variations in colour, shade, glaze, texture, and surface finish are natural characteristics of handcrafted ceramics and are not considered manufacturing defects or valid reasons for a return. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-230f391 elementor-widget elementor-widget-heading\" data-id=\"230f391\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">What Is Not Eligible for Return<\/span>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d00b0dc elementor-widget elementor-widget-text-editor\" data-id=\"d00b0dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We only accept claims for damaged or incorrectly delivered products as described above. Returns due to a change of mind or for any other reason cannot be accepted. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-419f9d5 elementor-widget elementor-widget-text-editor\" data-id=\"419f9d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tWe cannot accept returns or claims based on:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8072ebc elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"8072ebc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">natural colour variation between individual tiles,<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">minor differences in glaze or texture,<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">ordering an incorrect quantity of tiles by the customer,<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">change of mind after delivery.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d0380c8 elementor-widget elementor-widget-text-editor\" data-id=\"d0380c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If your order falls under one of the accepted cases above, please contact us by email and include photographs of both the product and the packaging. We will review your claim individually and, if the claim is approved, we will provide a refund or resend the missing or incorrect products where applicable. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d1faa7 elementor-widget elementor-widget-text-editor\" data-id=\"4d1faa7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Once we receive and inspect the returned product, the purchase price for any approved claim or return will be refunded within 7 days of receiving the returned goods at our address.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Every order is carefully inspected before shipment. If, however, there is a problem with your order, please contact us as soon as possible after delivery. We accept returns or claims only in the following situations: 1. Damaged Products If the tiles were damaged during transport or arrived in an unusable condition.We recommend inspecting your shipment [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-9457","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.tileme.sk\/en\/wp-json\/wp\/v2\/pages\/9457","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tileme.sk\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.tileme.sk\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.tileme.sk\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tileme.sk\/en\/wp-json\/wp\/v2\/comments?post=9457"}],"version-history":[{"count":5,"href":"https:\/\/www.tileme.sk\/en\/wp-json\/wp\/v2\/pages\/9457\/revisions"}],"predecessor-version":[{"id":10306,"href":"https:\/\/www.tileme.sk\/en\/wp-json\/wp\/v2\/pages\/9457\/revisions\/10306"}],"wp:attachment":[{"href":"https:\/\/www.tileme.sk\/en\/wp-json\/wp\/v2\/media?parent=9457"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}