{"id":9457,"date":"2026-03-12T21:50:43","date_gmt":"2026-03-12T19:50:43","guid":{"rendered":"https:\/\/www.tileme.sk\/?page_id=9457"},"modified":"2026-06-26T17:35:14","modified_gmt":"2026-06-26T15:35:14","slug":"refund-returns-policy","status":"publish","type":"page","link":"https:\/\/www.tileme.sk\/en\/refund-returns-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9457\" class=\"elementor elementor-9457 elementor-138\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-093dc28 e-flex e-con-boxed e-con e-parent\" data-id=\"093dc28\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1efb859 e-con-full e-flex e-con e-child\" data-id=\"1efb859\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-be5b58d e-flex e-con-boxed e-con e-parent\" data-id=\"be5b58d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c31c738 e-con-full e-flex e-con e-child\" data-id=\"c31c738\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-028b91c e-con-full e-flex e-con e-child\" data-id=\"028b91c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b833934 elementor-widget elementor-widget-text-editor\" data-id=\"b833934\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Every order is carefully inspected before shipment. If, however, there is a problem with your order, please contact us as soon as possible after delivery. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8edaf34 elementor-widget elementor-widget-text-editor\" data-id=\"8edaf34\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We accept returns or claims only in the following situations:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4de0c2c elementor-widget elementor-widget-heading\" data-id=\"4de0c2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">1. Incorrect Quantity<\/span>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb3fe94 elementor-widget elementor-widget-text-editor\" data-id=\"bb3fe94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If the number of tiles delivered does not match the quantity stated in your order.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cceaf82 elementor-widget elementor-widget-heading\" data-id=\"cceaf82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">2. Damaged Products<\/span>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f225bfe elementor-widget elementor-widget-text-editor\" data-id=\"f225bfe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"612\" data-end=\"690\">If the tiles were damaged during transport or arrived in an unusable condition.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b8c1a1 elementor-widget elementor-widget-text-editor\" data-id=\"0b8c1a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"612\" data-end=\"690\">Please inspect your shipment upon delivery. If the package appears damaged, take photographs immediately and contact us without unnecessary delay. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0cdb7af elementor-widget elementor-widget-heading\" data-id=\"0cdb7af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">3. Incorrect Colour or Shape<\/span>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa5428d elementor-widget elementor-widget-text-editor\" data-id=\"fa5428d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"146\" data-end=\"238\">If you received a different colour or tile shape than the one you ordered due to our mistake.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8422d31 elementor-widget elementor-widget-text-editor\" data-id=\"8422d31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"146\" data-end=\"238\">Please note that our ceramic tiles are handmade. Slight variations in colour, shade, glaze, texture, and surface finish are natural characteristics of handcrafted ceramics and are not considered defects or valid reasons for a return. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-230f391 elementor-widget elementor-widget-heading\" data-id=\"230f391\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Returns Are Not Accepted For<\/span>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d00b0dc elementor-widget elementor-widget-text-editor\" data-id=\"d00b0dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"1238\" data-end=\"1287\">We cannot accept returns or claims based on:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8072ebc elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"8072ebc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">natural colour variation between individual tiles,<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">minor differences in glaze or texture,<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">objednania nespr\u00e1vneho mno\u017estva zo strany z\u00e1kazn\u00edka,<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">change of mind after delivery.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d0380c8 elementor-widget elementor-widget-text-editor\" data-id=\"d0380c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"1238\" data-end=\"1287\">If your order falls under one of the accepted cases above, please contact us by email and include photographs of both the product and the packaging. We will review your claim individually and work with you to provide an appropriate solution. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Every order is carefully inspected before shipment. If, however, there is a problem with your order, please contact us as soon as possible after delivery. We accept returns or claims only in the following situations: 1. Incorrect Quantity If the number of tiles delivered does not match the quantity stated in your order. 2. Damaged [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-9457","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.tileme.sk\/en\/wp-json\/wp\/v2\/pages\/9457","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tileme.sk\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.tileme.sk\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.tileme.sk\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tileme.sk\/en\/wp-json\/wp\/v2\/comments?post=9457"}],"version-history":[{"count":3,"href":"https:\/\/www.tileme.sk\/en\/wp-json\/wp\/v2\/pages\/9457\/revisions"}],"predecessor-version":[{"id":10033,"href":"https:\/\/www.tileme.sk\/en\/wp-json\/wp\/v2\/pages\/9457\/revisions\/10033"}],"wp:attachment":[{"href":"https:\/\/www.tileme.sk\/en\/wp-json\/wp\/v2\/media?parent=9457"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}