{"id":6907,"date":"2025-08-11T13:52:50","date_gmt":"2025-08-11T11:52:50","guid":{"rendered":"https:\/\/www.tileme.sk\/eshop2\/faq\/"},"modified":"2026-03-17T14:44:06","modified_gmt":"2026-03-17T12:44:06","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.tileme.sk\/en\/faq\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t
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FAQs<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Choosing\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tWe will respond within 24 hours\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tWe\u2019ll be happy to answer your questions and help you with your project.
Feel free to contact us. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tContact us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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How do you ship the tiles? <\/h2><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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All orders are shipped with trusted courier companies. Ceramic mosaic tiles are securely packed in boxes and placed on pallets to minimize the risk of damage during transport. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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Shipping time:<\/strong> Transport usually takes a few working days, but the exact delivery time depends on the destination. For a more precise estimate for your location, please contact us. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Tracking:<\/strong> Once your order has been shipped, you will receive an email with a tracking link so you can follow your shipment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Where we deliver:<\/strong> We ship throughout the entire EU as standard. If you would like delivery outside the EU, please contact us and we will be happy to check the available options and shipping costs for you. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What is the production time? <\/h2><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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All ceramic mosaic tiles are made to order. The timeframes below are therefore only indicative and the delivery time may vary depending on our current production capacity or the size of the order. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Po\u010det m2<\/th>Odhadovan\u00fd \u010das v\u00fdroby<\/th>\n<\/tr>\n<\/thead>\n
1 - 3<\/td>3 - 4 t\u00fd\u017edne<\/td>\n<\/tr>\n
4 - 8<\/td>5 - 6 t\u00fd\u017ed\u0148ov<\/td>\n<\/tr>\n
9 - 12<\/td>7 - 8 t\u00fd\u017ed\u0148ov<\/td>\n<\/tr>\n
12 a viac<\/td>8 a viac t\u00fd\u017ed\u0148ov<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
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We will confirm the exact delivery time after receiving your order.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How much does one square meter cost? <\/h2><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The basic price for our handmade tiles is 295 \u20ac \/ m2.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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For larger projects, we offer quantity discounts that are automatically applied in the shopping cart:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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10% discount<\/strong> for orders over 4 sqm.
15% discount<\/strong> for orders over 10 sqm.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Is it possible to purchase without VAT? <\/h2><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, in the following cases:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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B2B within the EU (Reverse Charge):<\/strong> If you are purchasing as a VAT-registered business within the European Union (with delivery outside Slovakia), the reverse charge mechanism applies. After entering your valid VAT ID in the shopping cart, the order will automatically be invoiced without VAT.

Export outside the EU:<\/strong> For orders delivered to countries outside the EU (e.g., Switzerland, USA, United Kingdom), we invoice the goods without VAT. Please note that additional customs duties and local taxes may apply in the destination country, which are the responsibility of the recipient. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can you produce tiles that are not listed in your shop? <\/h2><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tYes. Our production is based on handmade craftsmanship, which allows us a high level of flexibility. If you have a specific idea for a shape, size, or color combination that you did not find in our e-shop, we will be happy to discuss it with you. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\tMore about custom production<\/a><\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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How are the tiles installed? <\/h2><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The tiles are supplied on mesh sheets for easier installation. Install them on a clean and degreased surface using white flexible tile adhesive, and then apply grout in the color of your choice.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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For cutting, we recommend using a diamond blade, ideally with water cooling. If necessary, use a diamond file or sanding sponge for subsequent fine grinding and edge finishing.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How should the tiles be cleaned and maintained? <\/h2><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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For cleaning, use a soft cloth and warm water with a mild detergent (ideally natural-based). Avoid harsh chemicals, acid-containing products, and wire brushes to preserve the natural beauty and luster of the hand-applied glaze.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\tBefore using any cleaning product, we recommend testing its reaction on a hidden area.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Do you also produce floor tiles? <\/h2><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tWe specialize in wall tiles, meaning ceramic tiles designed specifically for wall applications. We do not produce floor tiles, as they are technically different products that must meet different requirements, particularly in terms of load resistance, slip resistance, and wear durability. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Our tiles are ideal for bathrooms, kitchens, or as decorative wall features.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What is the thickness of the tiles? <\/h2><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Approximately 9 mm.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

FAQs We will respond within 24 hours We\u2019ll be happy to answer your questions and help you with your project.Feel free to contact us. Contact us How do you ship the tiles? All orders are shipped with trusted courier companies. Ceramic mosaic tiles are securely packed in boxes and placed on pallets to minimize the […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6907","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.tileme.sk\/en\/wp-json\/wp\/v2\/pages\/6907","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tileme.sk\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.tileme.sk\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.tileme.sk\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tileme.sk\/en\/wp-json\/wp\/v2\/comments?post=6907"}],"version-history":[{"count":0,"href":"https:\/\/www.tileme.sk\/en\/wp-json\/wp\/v2\/pages\/6907\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.tileme.sk\/en\/wp-json\/wp\/v2\/media?parent=6907"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}